Alternative Dispute Resolution (ADR)

1. Mediation:
   • In the event of a dispute, both parties agree to attempt to resolve the matter through mediation.
   • Mediation is a voluntary, confidential process facilitated by a neutral third party.
2. Arbitration:
   • If mediation is unsuccessful, the parties agree to submit the dispute to binding arbitration.
   • The arbitration process is conducted by a neutral arbitrator, and the decision is legally binding.

Initiating Dispute Resolution

1. Notice of Dispute:
   • The party initiating the dispute resolution process must provide a written notice of dispute to the other party.
   • The notice should include a clear description of the dispute and the desired resolution.
2. Good Faith Negotiation:
   • Both parties commit to engaging in good faith negotiations to resolve the dispute amicably.
   • Negotiations may involve communication, compromise, and efforts to find a mutually agreeable solution.

Mediation Process

1. Selection of Mediator:
   • The parties mutually select a qualified and impartial mediator to facilitate the mediation process.
   • The mediator’s role is to assist the parties in reaching a resolution.
2. Mediation Session:
   • The parties participate in one or more mediation sessions to discuss the issues and explore potential resolutions.
   • The mediator does not impose a decision but helps facilitate communication.

Arbitration Process

1. Selection of Arbitrator:
   • If mediation does not result in a resolution, the parties agree to submit the dispute to arbitration.
   • An arbitrator is selected based on mutual agreement or according to an established arbitration service.
2. Arbitration Hearing:
   • The arbitrator conducts a hearing where both parties present their cases and provide evidence.
   • The arbitrator issues a final and binding decision.

Enforcement of Decision

1. Enforcement:
   • The parties agree to abide by the decision reached through arbitration.
   • The decision may be enforced in a court of law if necessary.

Exceptions

1. Legal Action:
   • Parties retain the right to pursue legal action if the dispute resolution process does not lead to a resolution.

Contact Us

1. Dispute Resolution Contact:

For inquiries related to dispute resolution or to initiate the process, please contact us @: https://ohneyflow.com/contact-us/#

Changes to the Policy

We reserve the right to update, modify, or change this Legal Dispute Resolution Policy at any time. The revised policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

By continuing to use our website, you acknowledge that you have read, understood, and agreed to our Legal Dispute Resolution Policy. If you have any questions or concerns, please contact us @: https://ohneyflow.com/contact-us/#

This policy is effective as of the “Last Updated” date mentioned above and supersedes all prior agreements and understandings.